Shipping policy

STANDARD DELIVERY

Products purchased from Wow Baby and listed as ‘’in stock’’ are dispatched within 24 business hours of order. Once dispatched you will receive a consignment number by email so you can track the delivery of your purchase. 

All items are shipped via Australia Post eParcel or Couriers Please services and can take between 1-8 business days from the day of dispatch to be delivered, depending on the location within Australia.

Items are shipped from our Melbourne warehouse, peak times (e.g. Christmas) may incur a delay with goods being delivered.

  • Estimated delivery timeframes:

    Sydney

    2-3 days

    Canberra

    2-3 days

    Melbourne

    1-2 days

    Brisbane

    3-4 days

    Adelaide

    3-4 days

    Perth

    4-6 days

    Tasmania

    3-5 days

    Darwin

    3-6 days

WE DELIVER AUSTRALIA WIDE

Wow Baby delivers Australia wide & International shipping to selective countries.

How much will delivery cost?

All orders over $250 receive free delivery Australia wide*.

*There may be exceptions to this free delivery or flat rate offer where specified.

DELIVERY QUESTIONS 

Express Delivery

Express shipping is available on selection.

Can I select my delivery day/time?

If you require your product to be delivered on a particular day, we will happily arrange this; please send us an email to support@wowbaby.com.au or give us a call on +61 3 7009 0709 once you have made your order.

What if no-one is home to accept the delivery?

Items are delivered via the Australia Post network. If delivery is missed a card will be left with instructions on how to claim your order, usually from your local post office. Redelivery charges may apply.

Can I collect my order?

Yes - You can collect your order from:

  • Our warehouse in Pakenham, Victoria - 3810. or
  • We can delivery your order to the closest depot to you for collection.

Please give us a call on +61 3 7009 0709 or email customerservice@wowbaby.com.au for collections.

What happens if my order is damaged on arrival?

Please inspect goods upon delivery. If there is any apparent damage to the carton, please indicate this to the driver at the time of delivery, and make note of it when signing for your package. Failure to do so may void insurance. T&C Apply.

If upon opening the package the product inside is damaged, please notify us within 48 hours of receiving the product by contacting customerservice@wowbaby.com.au